FAQ

Complete answer

Find here our complete product descriptions, manufacturing warranties, installation instructions, as well as maintenance and care guides.

About Product

Do you supply any color customization?
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We offer leather and fabric options to add personality to your product. If your preferred color is not in stock, please contact us about customizing the product color using other materials.

What can we do with this bed?
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Massage, body sculpting, eyelashes, brows, skin care, hair removal and more.

Can the size be customized?
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We can customize according to your requirement, minimum order is 10 sets.

What is the voltage of the electric product?
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It is divided into European standards, American standards and other specific national standards. Please contact us for details.

Can samples be sent before placing a big order?
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We provide samples to customers, and for samples, we will charge normal prices, and the shipping cost is paid by customers. We will refund the sample fee after placing the order.

Do your products have a warranty?
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We offer a two-year warranty on our products, starting from the moment of delivery/collection.

About Production

MOQ
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10 piece(s), Our flexible MOQs accommodate a wide range of requirements, which is a testament to the versatility of China's manufacturing industry.

How long does the delivery time take?
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Generally 3-8 weeks (no additional charge), rush orders 1 weeks (+$100 per bed).

Factory capacity and production methods
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Annual output 10000 pieces,Production plans are adjusted around holidays to ensure on-time delivery. This demonstrates our commitment to meeting our customers’ production deadlines.

The impact of order quantity on price
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Larger orders can reduce production costs, and you can enjoy 15% discounts for more than 100 pieces.

Payment terms and methods

Payment terms 
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Payments are organized around specific stages: sample payment, bulk order advance payment, final bulk order payment and shipping costs.

Payment methods
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Available methods include PayPal, Credit Card, Afterpay and Wire Transfer. Transactions made via PayPal or credit card incur a 2.5% transaction fee.

About Transport

Transport company
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You can choose to handle shipping yourself or let our team handle it for you. This includes all necessary documentation. After your sample is approved and a production order is discussed, we will obtain a shipping quote for you.

Product is defective/damaged
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Clean regularly to remove body oils which cause hardening.

We do our best to deliver your order to your home in perfect condition. If your item is defective or damaged, please take photos of the damage to the item and send these photos to us. If necessary, we will contact you to arrange collection and replacement.

How much is the shipping cost?
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Clean regularly to remove body oils which cause hardening.

We calculate shipping costs based on country and region and can provide you with different freight quotes to meet your needs. You can also flexibly choose the transportation method you need. We can provide services both at the port and at the door. 

Cleaning & Maintenance

Upholstery
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Cleaning Instructions:

  • Wipe with a clean colourfast cloth dampened with mild alkaline free soap and luke warm water. Do not wet excessively.
  • Remove all traces of any cleaning product by wiping with fresh water and a clean cloth.
  • Dry with a soft, clean cloth.
  • Stubborn grime may require gentle scrubbing with a soft brush.
  • Do not use: hot or boiling water hydrocarbons including alcohol acetone furniture polishes bleach concentrated detergents abrasive powder or paste cleaners steel wool silicon or petroleum-based cleaners solvent based or abrasive cleaning agents

Regular maintenance is essential for preserving the longevity of any upholstered items. Implementing good housekeeping practices can significantly extend the lifespan of your upholstery. It's important to steer clear of extreme temperatures. Excessive cold can lead to vinyl cracking, whereas excessive heat may result in irreversible stretching. Furthermore, it's advisable to minimize direct exposure to sunlight over extended periods.

Metal, Chrome or Powdercoated Surfaces
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Cleaning Instructions for Metal Surfaces:

  • Wipe with a clean colourfast cloth dampened with mild alkaline free soap and luke warm water. Do not wet excessively.
  • Remove all traces of any cleaning product by wiping with fresh water and a clean cloth.
  • Dry with a soft, clean cloth.
  • Stubborn grime may require gentle scrubbing with a soft brush.
  • Do not use: hot or boiling water hydrocarbons including alcohol acetone furniture polishes bleach concentrated detergents abrasive powder or paste cleaners steel wool silicon or petroleum-based cleaners solvent based or abrasive cleaning agents

Including salon chairs, beauty bed bases, and armrests.

Salon Mirrors
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Cleaning the Glass / Mirror:

  • Mist the entire surface of the mirror with an everyday glass cleaner. 
  • Avoid soaking the mirror which will add to the time for this job.
  • To avoid streaks use a microfiber cloth and wipe down the mirror in zig zag motions.
  • Continue wiping the mirror until it is dry.
  • To clean the Bench/Frame: To avoid scratching, wipe with soft cloth with warm soapy water or with everyday household cleaners.
  • Dry with clean soft cloth (never use abrasive cloth or cleaners stated below)
  • Do not use: hydrocarbons including alcohol acetone (unless stated acetone proof eg Manicure Tables) furniture polishes bleach steel wool solvent based or abrasive cleaning agents
Salon Trolleys
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Cleaning the Glass / Mirror:

  • Dust or wipe with a dry cloth.
  • Dampened a clean colourfast cloth with mild alkaline free soap and luke warm water and wipe down each surface. Do not wet excessively.
  • Remove all traces of any cleaning product by wiping with fresh water and a clean cloth.
  • Dry with a soft, clean cloth.
  • Stubborn grime may require gentle scrubbing with a soft brush.
  • Do not use: hot or boiling water hydrocarbons including alcohol acetone furniture polishes bleach concentrated detergents abrasive powder or paste cleaners steel wool silicon or petroleum-based cleaners solvent based or abrasive cleaning agents
Cleaning Instructions for Metal and Plastic Surfaces